FAQs

Shipping & Delivery
Q1: How long does it take to process my order?
Ans: All orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday). Orders are not processed on weekends or public holidays.

Q2: What are the shipping times and costs?
Ans: Estimated transit times range between 4 to 6 business days (Monday to Friday). We proudly offer 100% Free Shipping on all orders across our store with no hidden handling fees.

Q3: Will I receive a tracking number for my order?
Ans: Yes! As soon as your package is handed over to the courier, a shipping confirmation email containing a verified tracking link will be sent directly to your inbox.

Returns & Refunds
Q4: What is your return policy?
Ans: We offer a straightforward 30-day return window from the date you receive your handbag. To be eligible for a full refund, the item must be brand new, completely unused, unworn, and returned in its original packaging with all product tags fully attached.

Q5: Who covers the return shipping costs?
Ans: Customers are responsible for paying their own return shipping fees. However, we do not penalize our customers with any additional administration or Restocking Fees ($0).

Q6: How long will it take to get my refund?
Ans: Once your returned item is received and inspected at our facility, we will notify you via email. Approved refunds are immediately processed and automatically credited back to your original payment method within 7 business days.

Payments & Security
Q7: Which payment methods do you accept?
Ans: All payments are securely managed and processed through Shopify Payments. We safely accept major credit card networks including Visa, Mastercard, American Express, and Discover, alongside digital options like Apple Pay and Google Pay.

Q8: Is my personal billing information safe on your website?
Ans: Absolutely. Our store utilizes industry-standard SSL encryption technology to secure your session. Your full credit card numbers are processed directly through PCI-DSS compliant financial systems and are never stored on our business servers.

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